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Complaints Procedure

We take all complaints seriously and aim to resolve any issues promptly and fairly.

Our Complaints Process

  1. Submit your complaint using the form below
  2. We'll acknowledge receipt within 24 hours
  3. Your complaint will be investigated by a senior team member
  4. We aim to provide a full response within 5 working days
  5. If you're not satisfied, you can escalate to our Managing Director

Your Information

Complaint Details

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Alternative contact: If you prefer, you can email your complaint directly to complaints@dovetailandslate.com