IT Support Technician (Temporary)
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Education Details
Job Description
IT Support Technician
Temporary | Contract
Location: the West Midlands
About the Role
As an IT Support Technician, you'll provide day-to-day technical support across a further education provider, keeping systems, hardware and software running reliably for staff and learners.
You'll respond to support requests, resolve faults and escalate more complex issues where needed, as well as setting up and maintaining equipment so that teaching and learning can carry on without interruption.
Your responsibilities will include:
- Responding to IT support requests from staff and learners and resolving issues promptly.
- Diagnosing and fixing hardware, software and network faults.
- Setting up, configuring and maintaining computers, peripherals and classroom technology.
- Supporting user accounts, access and password administration.
- Logging support calls accurately and escalating issues where appropriate.
What We're Looking For
Essential:
- Experience providing IT support in a busy environment
- Good working knowledge of hardware, software and network troubleshooting
- Strong communication skills and a helpful, patient approach with non-technical users
- Well organised, with the ability to prioritise competing requests
Desirable (but not essential):
- A relevant IT qualification
- Experience of IT support within an education setting
If you're ready to put your technical skills to work keeping staff and learners up and running, we'd love to hear from you.
Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd (11351060) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. © Dovetail and Slate Limited.
A consultant will call you within one working day of your application.
A real person, not an automated email. If we are not the right fit for you we will say so quickly rather than leave you waiting.
Your Recruitment Consultant
Grace Cousins
Resourcer
Requirements
- Experience providing IT support in a busy environment
- Good working knowledge of hardware, software and network troubleshooting
- Strong communication skills and helpful, patient approach with non-technical users
- Well organised with ability to prioritise competing requests
Skills & Qualifications
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Your search
- Location: West Midlands
- Sector: Further And Higher Education
- Phase: Fe